Telehealth / Virtual Visits / Telemedicine with your provider

How Telehealth works

Telehealth — or telemedicine — is a healthcare solution that allows you to meet with your doctor virtually ( a video call) instead of going to the office. We pay for a platform that is our 100% HIPAA-compliant, using a two-way, high definition video, so we can talk face-to-face as if we’re in the same room together.

With Telehealth, you can also:

• Submit your medication list, allergies, ID cards, and medical history in advance
• Chat or share photos describing your symptoms
• Have prescriptions electronically sent to your pharmacy
• Securely pay online for your virtual visit

The benefits of telemedicine

Whether you live close to your doctor or in a rural area, you probably know firsthand that even a routine visit involves wait times of 18 minutes or longer — and that doesn’t even include the time you spend getting there. Telehealth technology eliminates that.

By connecting to your doctor in a virtual setting, you can expect to:

• Miss less time at work
• Have fewer disruptions with any child or elder care responsibilities
• Eliminate the time or travel expenses associated with your office visit
• Receive quality health care faster
• Reduce subjecting yourself and others to a contagious illness like the common cold, flu, and COVID-19.

Telemedicine is also available to patients of all ages, including children, older adults, and those in vulnerable health. That makes it an ideal healthcare solution for everyone, especially when someone can no longer leave their home safely but still requires medical attention.

What to expect during a Telehealth appointment

Telemedicine technology has never been easier to use, simply:

• You will need a tablet or smartphone to conduct the visit.
• Request an appointment by calling 858-450-1212
• When you are making your appointment you will specify where you want your virtual-invite sent (e.g. email, or mobile phone) 

• Set up an account with Updox https://info.updox.com/updox-for-patients in advance of the call.   

• For further help on getting started with Updox video chat: https://info.updox.com/hubfs/202003_VideoChat-HowToPatients(FINALV2).pdf

• At the time of your appointment, or as soon as the provider can reach out to initiate your virtual-appointment, your provider will send a live link to your email or cell phone. (The link will be sent to the location you chose when making the appointment).
• All you have to do is click the link.
• *** Be sure to have your camera feed available.  (The system will help you with this).

You can also upload photos, if needed, to help us diagnose your symptoms.